Algemene Voorwaarden / Terms of Service

1. Provider and scope

GrowMachine is operated under the name Studio Ghost Town ("we" or "us"), Stationsplein 26, 6512 AB Nijmegen, the Netherlands. Contact: growmachine@studioghost.town. These terms concern the GrowMachine web service. A consumer is a natural person acting outside their trade, business or profession; a business customer is anyone acting for those purposes. Mandatory consumer rights take precedence over these terms.

These terms must be made available for you to read and save before entering an agreement. Visiting this website or joining the launch waitlist does not, by itself, enter you into a paid service agreement. Any individually agreed service description and price also form part of your agreement.

2. Service and beta access

GrowMachine provides the features made available in your account, such as social account connections, content drafting, AI-assisted captions, publishing, campaign management and reporting. Availability depends on the feature, your account permissions and the relevant platform. A listed or planned integration is not a promise that every feature is supported. Features identified as beta may contain errors and change during development.

We will exercise reasonable care and skill. We do not promise uninterrupted availability, platform approval, follower growth, sales, engagement or a particular return on advertising spend. Estimates are indicative, not guaranteed outcomes. Beta status does not remove statutory consumer rights to a conforming digital service or any remedies required by law.

3. Accounts and permitted use

• You must be at least 18 and authorised to act for any business or social account you represent.
• Provide accurate account information, protect your credentials and report suspected unauthorised access promptly. This does not exclude our responsibility for our own security obligations.
• Do not use the service for unlawful content, infringement, impersonation, spam, unauthorised account access or interference with the service.
• Comply with applicable advertising, privacy and platform rules, including required commercial and AI-content disclosures.

4. Connections, publishing and automation

Connecting an account permits GrowMachine to use the permissions you authorise to provide the features you request. You remain the owner of your accounts. Review the destination, content, visibility, campaign settings and budget before approving an action. Where you enable automation, your configured instructions define the actions you authorise; connecting an account alone does not authorise unlimited advertising expenditure.

Third-party platforms apply their own terms and may reject, delay or restrict an action. A failed or interrupted multi-platform request may still have published to some destinations; check the results and the platform before retrying. Disconnecting or revoking access stops future authorised API access but does not undo published content, cancel completed actions or necessarily stop campaigns already running. Check and stop those campaigns directly on the platform. Our responsibility for our own breach or error is not excluded by this section.

5. Prices, advertising budgets and payments

Current beta access has no GrowMachine platform fee. Advertising expenditure is separate. Before a paid order, the total price, applicable taxes, billing period, any recurring charges and cancellation conditions must be disclosed. Free access does not automatically become a paid subscription: a paid arrangement requires your agreement.

Advertising platforms may bill your connected advertising account directly. If GrowMachine offers a campaign-budget payment through Mollie, the amount, purpose and applicable payment arrangement must be shown before you pay. Do not assume a budget payment replaces all platform charges. You are responsible for expenditure you authorise, subject to any statutory remedies and our responsibility for errors attributable to us. Contact us about incorrect charges; unused prepaid funds and refunds are handled under the agreed payment arrangement and applicable law.

6. Content, AI and intellectual property

You retain your existing rights in the content you supply. You grant us only the non-exclusive permission needed to store, process, adapt and transmit that content to carry out your instructions and provide the service. This is not permission to use it in our advertising. You must have the necessary rights, permissions and lawful basis for material and personal data you upload, including music, images, names and collaborator invitations.

Review AI output before using it. It can be inaccurate, non-unique or infringe third-party rights; we do not guarantee copyright protection, exclusivity or clearance. To the extent we hold transferable rights in output generated for you, we permit you to use it for your intended lawful purposes, subject to applicable provider terms and third-party rights. Rights in GrowMachine software and branding remain with Studio Ghost Town or its licensors. Do not copy or redistribute the service without permission, except as permitted by mandatory law.

7. Privacy and customer personal data

Our Privacy Policy explains account and service data processing. Do not submit sensitive personal data or confidential third-party material unless the feature and necessary safeguards support it. Where we process personal data on behalf of a business customer as processor, an Article 28 GDPR data processing agreement must be put in place before that processing. These terms and the privacy notice are not a substitute for that agreement.

8. Consumer rights and withdrawal

Consumers retain all applicable rights under Dutch and EU law, including conformity, required updates and, where applicable, repair or restoration of the service, price reduction, termination and refunds. Contact us if the service does not meet the agreement.

Where a statutory withdrawal right applies to your distance contract, you may withdraw within 14 days of its conclusion without giving a reason. Send a clear statement by email or post to the contact details in section 1. For example: "I withdraw from my GrowMachine service agreement concluded on [date]. My name and account email are [details]." You may also use the statutory model withdrawal form; it is not compulsory. Failure to provide required withdrawal information can extend the statutory period.

Starting to use a continuing service does not automatically waive withdrawal. For a paid service started during that period at your express request, a proportionate payment for service already supplied is due only where the statutory conditions and information requirements are met. Loss of withdrawal rights after full performance requires the separate prior express consent and acknowledgement required by law. Any refund due on withdrawal will be made within the statutory 14-day period, using the original payment method unless you expressly agree otherwise.

9. Responsibility and business liability

We are responsible for breaches attributable to us under applicable law. You should retain your original media and promptly report issues so damage can reasonably be limited. For consumers, liability and remedies are governed by applicable law; the business-only limitations below do not apply.

For business customers only, to the extent permitted by law, liability for direct damage arising from related events is limited in aggregate to the GrowMachine service fees paid in the preceding 12 months, with a minimum cap of EUR 500. Advertising budgets and payments passed to third parties are not service fees. Business liability for indirect loss, including lost profit, lost revenue and loss of anticipated savings, is excluded.

These limitations do not apply to intent or deliberate recklessness by our management, death or personal injury, or liability which cannot lawfully be excluded or limited, including mandatory data protection rights. They do not remove an obligation to return funds or provide a refund required by law. Third-party failures are not automatically force majeure; any reliance on force majeure must meet the requirements of applicable law.

10. Stopping, suspension and termination

You may stop using free beta access at any time and request account closure by email. Paid arrangements, if offered, must state their duration and cancellation process before purchase; mandatory consumer cancellation rights remain applicable. Before closure, save your content, stop campaigns on their platforms and revoke connections as needed. Data handling after closure is described in the Privacy Policy.

We may restrict or suspend access where reasonably necessary for security, unlawful use, a material breach or a legal obligation. Where practicable, we will explain the reason and give an opportunity to remedy it; urgent protective action may be immediate. For discontinuing the service, we will give reasonable advance notice and an opportunity to retrieve available content, unless law or an urgent security issue prevents this. Statutory refund and consumer remedies remain unaffected.

11. Changes

Changes may be necessary for legal, security, technical or platform requirements. We will not impose a materially different paid arrangement without agreement. Material contractual changes will be provided in advance in a form you can save, with the reason, effective date and any applicable right to terminate without additional cost. Changes to a consumer digital service must meet the statutory requirements, including any notice, valid-reason and termination requirements. A website update or continued use alone is not a blanket waiver of your rights.

12. Dutch law and complaints

Dutch law governs the agreement. For consumers, this choice does not remove mandatory protections of the law of their habitual residence where applicable. Contact Studio Ghost Town at the address or email in section 1 with complaints. Disputes may be brought before the court competent under applicable law; consumers retain their mandatory jurisdiction rights. If a provision is invalid, the remaining provisions continue only insofar as the agreement can lawfully remain in effect.